At Trust Pioneer LLC, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our refund and returns policy below for more information.
Returns
You have 30 days from the date of delivery to return your item. To be eligible for a return, your item must meet the following conditions:
- The item must be unused, unopened, and in the original packaging.
- The product must be in the same condition as when you received it.
- You must provide the receipt or proof of purchase.
To initiate a return, please contact our customer service team at:
- Email: info@trustpioneerllc.com
- Phone: +1 (754) 250-4949
Once your return is approved, we will provide you with instructions on how to send the product back to us. Please note that you will be responsible for the shipping costs of returning the item, unless the return is due to an error on our part (e.g., incorrect or damaged item).
Non-Returnable Items
Certain items are non-returnable for hygiene and safety reasons. These include:
- Opened skincare, cosmetics, or personal care products
- Items marked as final sale
- Gift cards
Please ensure you check the product details before purchasing.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process the refund to your original method of payment within 7-10 business days.
Please note:
- Shipping costs are non-refundable. If you received free shipping on your order, the cost of shipping may be deducted from your refund.
- Refunds may take additional time to appear in your account, depending on your bank or payment provider.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@trustpioneerllc.com with details, and we’ll guide you through the process.
Late or Missing Refunds
If you haven’t received a refund after the expected time frame, please:
- Check your bank account or credit card statement.
- Contact your bank or credit card company, as processing times may vary.
- If you’ve done all of the above and still haven’t received your refund, contact us at info@trustpioneerllc.com.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please notify us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you. To report a damaged or incorrect item, please email us at info@trustpioneerllc.com with your order number and photos of the item.
Shipping Returns
To return your product, you will be responsible for paying the shipping costs for returning your item (unless the return is due to an error on our part). Shipping costs are non-refundable.
For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Need Help?
If you have any questions or need assistance with your return or refund, please contact our customer service team:
- Email: info@trustpioneerllc.com
- Phone: +1 (754) 250-4949
- Business Address: 7901 4th St N Ste 20032, St Petersburg, FL 33702
